Here is a basic response policy and some guidance around procedures for technician site arrival, greetings and pre work screening questions.
Also included is an incoming bookings screening script that may be useful to admin // office staff.
This documents provides a sample of:
- Questions to ask clients before work commences
- Telephone bookings – script for admin staff
- Disclaimer script around future changes to your ability to service a booking.
- Basic site arrival, greeting, service that can proceed framework for technicians.
You will likely want to adapt this to your business and it’s probably not ready to go as it is but has the bones for you to get started in your Covid-19 business preparedness.
Contributed by Brad Ward