How can I keep my clients safe?

If you have decided that you do need to go into a client’s premises then you should follow this best practice.

REMEMBER: Before agreeing to survey a potential client’s home or business, find out whether anybody in the household has shown Coronavirus symptoms

Do not enter any premises where occupants have symptoms!
  • Consider if work / service delivery is essential!
  • Do no commence work if a client has any symptoms of flu like illness.
  • Wash your hands with soap and water often – do this for at least 20 seconds, at least once per hour.
  • Always wash your hands when you get home or go to work
  • Always wash your hands or santise when you enter or leave your service vehicle.
  • Wash your hands before and after visiting a client’s site/home/office etc
  • Use hand sanitiser gel if soap and water are not available.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Minimise contact with surfaces within a clients premises
  • Wear single use, disposable gloves at a customers premises
  • Avoid close contact with people – keep 1.5m away from others
  • Apply social distancing principles
  • Do not touch your eyes, nose or mouth
  • Pay particular attention to situations where you are undertaking actions where items may have passed through many hands, eg cash handling.
  • Try to avoid unnecessary internal works. Consider high contact surfaces internally, this includes door handles, hand rails, phones, switches, benches, chairs etc.

The US CDC guide for businesses includes some good concise information and so we’ve picked out a few tips :

  • Promote frequent and thorough hand washing, including by providing workers, customers, and worksite visitors with a place to wash their hands. If soap and running water are not immediately available, provide alcohol-based hand rubs containing at least 60% alcohol.
  • Encourage workers to stay home if they are sick.
  • Encourage respiratory etiquette, including covering coughs and sneezes.GUIDANCE ON PREPARING WORKPLACES FOR COVID-199
  • Provide customers and the public with tissues and trash receptacles.
  • Employers should explore whether they can establish policies and practices, such as flexible worksites (e.g., telecommuting) and flexible work hours (e.g., staggered shifts), to increase the physical distance among employees and between employees and others if state and local health authorities recommend the use of social distancing strategies.
  • Discourage workers from using other workers’ phones, desks, offices, or other work tools and equipment, when possible.
  • Maintain regular housekeeping practices, including routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment.

Download the US OSHA ‘Guidance on Preparing a Workplace for COVID19’ document here.